Skip to Content

Shannon Airport Signs Declaration to Tackle Unruly Passenger Behaviour

02/10/2019 Shannon Airport Signs Declaration to Tackle Unruly Passenger Behaviour
 
Wednesday 2nd October: Shannon Airport is among 13 organisations operating within the Irish aviation industry to have signed a joint declaration, committing to tackle disruptive passenger behaviour on flights.
 
Shannon Airport signed the joint declaration at an industry forum organised and chaired by the Irish Aviation Authority (IAA), the industry safety regulator, as part of the IAA’s “Not-on-my-Flight” campaign. The campaign highlights the safety concerns around unruly or disruptive passenger behaviour.
 
Shannon Airport has pledged to work with the other organisations to prevent and minimise the number of disruptive passenger incidents and promote:
 
  1. A zero-tolerance approach to disruptive behaviour where safety is a risk
  2. The identification, pre-emption, management and reporting of disruptive incidents
  3. The responsible sale and consumption of alcohol; and
  4. Ongoing education and communication with passengers to continue to raise awareness of the risks associated with disruptive behaviour
 
The other 12 organisations who have signed the agreement are: Ryanair, Aer Lingus, Dublin Airport, Cork Airport, Ireland West Airport Knock, Donegal Airport, Kerry Airport, the Commission for Aviation Regulation, Stobart Air and SAS Ireland (Scandinavian Airlines Ireland Ltd.), CityJet and ASL.
 
The pledge comes as figures show there has been an increase in the number of disruptive passenger incidents on flights across Europe.
 
According to data published by the European Union Aviation Safety Agency (EASA)*, every three hours the safety of a flight within the EU is threatened by passengers demonstrating unruly or disruptive behaviour. At least once a month the situation escalates to such a degree forcing the plane to perform an emergency landing.
 
Almost three quarters of aviation safety incidents across the EU (72%) involve some form of physical aggression. Safety is compromised by unruly passengers on 1,000 flights in Europe per year due to assaults and alcohol related offenses.
 
Andrew Murphy, Managing Director, Shannon Airport said: “As an island nation, air connectivity is vital. Part of our role as an airport is to ensure this connectivity is both safe and secure for all passengers. We welcome and support this initiative by the IAA. We would reiterate that passenger behaviour in our terminal and on all flights is an extremely important factor in the safe and secure operations of the airport and airline services. We commended Peter Kearney and his team in the IAA for their leadership of this initiative.”
 
In August this year, the Irish Aviation Authority joined the international “Not on My Flight” safety initiative, reminding passengers of their responsibilities to fellow travellers and flight crew and to encourage passengers to be mindful of the negative impacts of unruly behaviour.
 
“Not on My Flight” is an initiative spearheaded by the European Union Aviation Safety Agency (EASA). The campaign highlights examples of unruly behaviour on flights, and the consequences for passengers and crew.  Unruly behaviour can include intoxication, aggressive or inappropriate behaviour as well as not following the commands of flight crew, who are there to protect passenger safety.
 
EASA has released a video to highlight the problem of disruptive passengers.  Watch the official #NotOnMyFlight video here.
 
To read the signed declaration, visit:
https://www.iaa.ie/docs/default-source/default-document-library/declaration.pdf
 
For more visit www.shannonairport.ie

Keep in touch

Tel: +353 (0)61 712000
Email: comments@shannonairport.ie

Download our App for mobile devices

Download from App Store Download from Play Store

Sign Up to our Newsletter