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× Passenger Update: Customers are advised when booking car hire and car parking at Shannon Airport to use licenced onsite operators. A number of offsite car hire and parking companies are purporting to operate at Shannon Airport but they operate offsite and have no agreement to collect or drop off passengers at the airport.  Booking with these companies may result in delays at the airport during pick up and drop off.

Mobility Assistance (PRM)

Whether you’re a visitor to Shannon or a passenger with reduced mobility, we have put plans in place, which will hopefully make many aspects of the airport experience just a bit easier to deal with.

Flying out?

​Passengers should make arrangements for PRM assistance directly with their airline, however non pre-booked assistance can also be requested from at the airport on the day of travel. The service is available daily between 05:00 and midnight and can be found in the Departures Check-in hall.


If you are dropping off or picking up, you can get up to one hour free parking in Short Term Parking. To avail of this, please present your entry ticket and Blue Badge at the Car Park Customer Service office. If you require PRM assistance from the car park, feel free to contact us from any of the contact points in the car parks.


You’ll find reduced mobility toilet facilities throughout the Airport building which are clearly indicated by directional and overhead signage.


There are a number of lifts and escalators located in the terminal building which are well signposted and most lifts have directional inbuilt voiceovers and Braille control buttons.

Telephone & Snack Vending Machine Facilities

Low-level coin, credit card telephones and snack vending machines are located throughout the Terminal Building to facilitate passengers in wheelchairs.

Facilities for those who are Partially Sighted

Guide dogs and hearing dogs are the only dogs permitted in the terminal building. Airport signage is clearly placed, well lit and uses optimum colour contrast to ensure everyone can read them correctly.

Security Check

All passengers must pass through the security check before reaching the departures lounge. This search may be carried out by hand or by using hand-held detectors. If you prefer, a private search area away from the main area can be provided.

Wheelchair Rental

Shannon Airport has wheelchairs available free of charge for use within the airport. Should you wish to rent a wheelchair for use during your stay in Ireland please contact:

The Irish Wheelchair Association
Unit 10
Docklands Business Park
Dock Road

Tel:+353 (0)61 313691

Shannon Airport and Reduced Mobility

SAA has established quality standards in order to regulate assistance provided to people with reduced mobility. These standards were set in consultation with airlines and their agents as well as organisations representing those with reduced mobility.

A Disability Users Group has been formed, comprising representatives from a broad range of organisations to ensure that any decisions relating to future developments are fully communicated.

ICTS Ltd provides PRM services at Shannon Airport on behalf of the SAA towards compliance with the implementation of EC Regulation 1107/2006 (Rights of Disabled Persons and Persons with Reduced Mobility when Travelling by Air).ICTS Ltd has responsibility for all PRM requests for assistance and the efficient distribution/rotation of wheelchairs throughout the airport.

The service PRM is available daily between 05:00 and midnight and shall be extended for situations such as delayed / diverted flights outside of normal hours of operation.

Shannon Airport for its part is committed to making ongoing physical improvements throughout its facilities to further improve and enhance the travel experience for PRM’s. The Shannon Airport Access Officer can be contacted by email on

Get in touch

Contact the Shannon Airport PRM Service

Phone +353 (0)61 712074
Airport Services Manager: +353 (0)87 7539761

Keep in touch

Tel: +353 (0)61 712000

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