At Shannon Airport, we’re here to make your family’s journey as easy and stress-free as possible. If you or a member of your travelling group has autism, or a similar condition, we know air travel and moving through an airport can be a stressful or unfamiliar environment.
How we can help?
For your benefit, we have created an awareness programme for your children with special needs to help them understand the process of getting through the Airport as quickly and as smoothly, by providing baseball caps and wristbands.
This way, our staff can identify anyone who may need a bit extra guidance and help them on their way.
Is there a Sensory Room and where is it?
Our purpose-built sensory room is available for passengers involved with our special assistance programme and is and open 24 hours a day. It is located just across from the children’s play area in Departures Lounge and beside the Aviation Gallery.
Please note: As part of the safety measures we have in place to protect you and your loved ones from Covid 19 , we have both wipe and sanitation stations located in our Sensory Room.
This soothing space is regularly cleaned by our trained staff, while we are also encouraging families to wipe down the area before and after visiting the room. Access to our Sensory Room is limited to one family at a time.
Are Familiarisation Tours available?
For you or any member of your group, we can offer pre-arranged tours for anyone who may like to familiarise themselves with the process of travelling through the airport before their flight. If you’d like to avail of this please email firstname.lastname@example.org.
To make familiarisation easy, we have produced a series of videos on the airport experince at Shannon. Watch the full video here or find more on specific elements of your journey below:
Get in touch
For more information about Shannon Airport’s assistance programme and identification assistance system, you can call +353 (0)61 712000 or email Passenger Assistance at email@example.com