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We understand that many of our passengers may need help getting through Shannon Airport or some assistance while here. If you or someone you are travelling with has a disability, reduced mobility, intellectual disability, autism, is a member of the older community or a condition that needs some extra care and attention, we can help.
This includes skipping queues, bringing you direct to your gate, helping you board at the right time – whatever it is, we’re here for you. For each of these areas, you’ll find useful information below...
Note: Our website is designed with WCAG 2.0 AA compatibility. This gives all users the best experience online, regardless of limitations or disabilities.
Special Assistance Programme
From our sensory rooms to familiarisation tours, as well as our many helpful guides, you’ll find everything you need right here.
We can help aged passengers and those with reduced mobility get around and through Shannon Airport with ease. Read more here.
If you could do with a little help or assistance with your bags, our porter service is for you.