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× Passenger Update: Customers are advised when booking car hire and car parking at Shannon Airport to use licenced onsite operators. A number of offsite car hire and parking companies are purporting to operate at Shannon Airport but they operate offsite and have no agreement to collect or drop off passengers at the airport.  Booking with these companies may result in delays at the airport during pick up and drop off.

Passenger Assistance

We understand that many of our passengers may need help getting through Shannon Airport or some assistance while here. If you or someone you are travelling with has a disability, reduced mobility, intellectual disability, autism, or a condition that needs some extra care and attention, we can help.
 
This includes skipping queues, bringing you direct to your gate, helping you board at the right time – whatever it is, we’re here for you.  For each of these areas, you’ll find useful information below...
 

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Tel: +353 (0)61 712000
Email: comments@shannonairport.ie

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