Your Journey Through Shannon Airport
As we all adapt to this new way of living, please take a look at the changes to your journey as you travel through Shannon Airport. Don’t worry because together, we've got this!
Face Coverings: We strongly recommend that all passengers bring and wear a face covering when inside the airport terminal building. In line with Irish Government guidelines, children under the age of 13 and passengers who have a valid medical reason are exempt from wearing a face covering.
Face mask vending machines will also be available at the airport for those passengers who forget to bring one. Airport employees are requested to wear face masks in the airport where social distancing is difficult or not possible.
Airport Car Parking: For a contactless experience at the airport car park, we recommend online pre-booking at shannonairport.ie. Contactless pay machines are located at entry and exit points in the airport car park. Customers who have pre-booked, will have their car registration scanned at the barrier and will be automatically admitted to the car park. Customers who have not pre-booked online will need to press for a ticket on arrival but can use contactless payment upon departure from the car park. All airport car park payments must be with credit/debit cards only.
Entry to the Terminal Building: During these extraordinary times, only passengers, crew members and airport employees are allowed enter the Departures or Check-in area of the airport terminal building.
If you are meeting an arriving passenger or seeing off someone who is travelling, allow 15 minutes free parking in our Short Term car park for those warm welcomes or goodbyes.
Online Check-In Advised: Please check-in online via your airline’s website or mobile app before you arrive at the airport if possible. Glass separation screens have been installed at all airline check-in desks for passengers who need to check-in at the airport.
Hygiene: Please use proper hand hygiene, sneeze and cough etiquette, during your time at the Airport. We have multiple hand sanitising units throughout the airport. Should you see one empty, we would be grateful if you could notify a staff member. We also have lots of signs in place, encouraging you to wash your hands frequently and properly with soap and water and hand sanitising gel.
COVID-19 signage has been installed en route to the airport and inside the terminal building. Multiple sanitiser dispensers and special hand sanitation stations, along with disinfectant wipes have been installed throughout the airport starting at the entry doors. In addition to its normal cleaning services, the airport has introduced specialised COVID-19 deep cleaning and sanitisation services.
Physical Distancing: Physical distancing and queue management systems have been put in place throughout the airport. There are floor markings and signage throughout to remind everyone of the importance of physical distancing. We also have public announcements playing over our intercom at frequent intervals, to remind everyone to maintain physical distancing.
Airport Seating Arrangements: Socially distanced seating is in place throughout, in areas such as boarding gates, food and beverage outlets and the arrivals area. This will mean that certain seats will be blocked off to ensure that social distancing can be maintained.
Additional Cleaning Measures: Strict cleaning processes have been enhanced to protect both you and our employees from COVID-19. There will be regular deep cleaning and disinfection regimes in the airport. All key contact surfaces such as security trays, self-service kiosks and escalator handrails will undergo enhanced regular cleaning. There will also be a specific focus on any areas where passengers might dwell.
Protective Screens: Protective glass screens are being installed at close contact points throughout the airport. There will be new glass screens in areas such as check-in, security screening, retail and food & beverage outlets, customer service desks, boarding gates, and US Customs and Border Protection.
Airport Shopping and Dining: Please limit the use of cash in shops, bars and restaurants, with contactless payments the preferred choice across all outlets when they reopen. Socially distanced seating will be in place. Physical distancing queueing will be in place when shopping and ordering food at the airport. Once food orders are placed, we will ask you to return to your seat and your orders will be delivered to the tables.
Airport Sensory Room and Play Areas: Hand sanitising units and sanitising wipe stations are available in the airport’s Sensory Room and Children’s Play Areas. We encouraged you to use these before and after using these facilities. In addition, these areas will be sanitised at regular intervals throughout the day. For further information please visit www.shannonairport.ie
Your Travel Plans
Please check the status of your flight with your airline before travelling to Shannon Airport.
If you have concerns about a flight or need to change your travel plans, the best advice is to contact the airline directly as they will have the most up-to-date information on their services.
You can find the latest travel advise by country here: https://www.dfa.ie/travel/travel-advice/
If you are travelling into Ireland via Shannon Airport from any other country you are required to self-isolate for 14 days.
This includes Irish citizens coming home. Self-isolation means staying indoors and completely avoiding contact with other people. Read about how to self-isolate.
You will be asked to fill in a form before you arrive in Ireland called the Public Health Passenger Locator Form.
Download the Public Health Passenger Locator Form here
You may be contacted during the 14 days after you arrive in Ireland to check that you are self-isolating.
You do not need to self-isolate if you:
- return to the Republic of Ireland from Northern Ireland
- are an essential supply chain worker, for example, a pilot, haulier, maritime staff member
- are briefly stopping over at an airport on your way to another country
As services are subject to change during the current situation, we would advise that you always check the latest flight information directly with your airline.
Please be mindful of each other and practice the recommended guidelines for preventing the spread of infection.
The coronavirus is a flu-like virus and the best way to prevent its spread, is to observe good hand and respiratory hygiene habits.
- When coughing and sneezing, cover your mouth and nose.
- Sneeze or cough into a tissue or your elbow.
- Discard the tissue immediately and then wash your hands with soap and water or an alcohol-based hand rub.