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× Passenger Update: Customers are advised when booking car hire and car parking at Shannon Airport to use licenced onsite operators. A number of offsite car hire and parking companies are purporting to operate at Shannon Airport but they operate offsite and have no agreement to collect or drop off passengers at the airport.  Booking with these companies may result in delays at the airport during pick up and drop off.

Air Passenger Rights

This section helps you understand your rights and entitlements in the event that your air travel plans are disrupted.

The Commission for Aviation Regulation is responsible for enforcing two European 'air passenger rights' laws in Ireland.

The first of these establishes rights for passengers who are affected by flight cancellations, long delays or are denied boarding. Your air carrier (and its agents) has sole responsibility for the implementation of this law.

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The second law recognises that travelling by air can be a more difficult experience for disabled persons and persons with reduced mobility. This law tries to ensure that these persons have opportunities for travel which are comparable with other passengers. This law obliges your tour operator, air carrier and the managements body of the airports through which you travel to assist you as much as possible.

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