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× Passenger Update: Customers are advised when booking car hire and car parking at Shannon Airport to use licenced onsite operators. A number of offsite car hire and parking companies are purporting to operate at Shannon Airport but they operate offsite and have no agreement to collect or drop off passengers at the airport.  Booking with these companies may result in delays at the airport during pick up and drop off.

Passenger Assistance

If you are flying into Shannon, we understand that there will be times when you need a helping hand on arrival or some assistance while here. If you or a travelling companion needs help due to reduced mobility, autism and other special needs,  we’re here for you.  

For each of these areas, you’ll find useful information below. 

Passenger Assistance

Keep in mind that this service should be arranged with your airline before you depart. On your arrival at Shannon, one of our team will meet you at the aircraft and guide you to the Arrivals Hall.

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Autism & Special Needs

If your journey started at Shannon and you used our Special Assistance Programme, you can wear your Orange Hat so we can spot you quicker and give you the help you need. If your trip began at other airports, we can also help you on your departure from Shannon.

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Keep in touch

Tel: +353 (0)61 712000

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