Passengers with Autism and Special Needs


At Shannon Airport we understand that for some of our families and individuals air travel and moving through an airport can be a stressful or unfamiliar environment.

We are committed to making every passenger’s journey as easy and stress free as possible.  We have many different passengers who pass through our airport, all with different needs.

With this in mind we have created an awareness programme for people with special needs to help them understand the process of getting through the Airport as quickly and as smoothly as possible by introducing Baseball Caps and Wristbands.  These will enable Airport staff to identify these people or their family members or carers and help them on their way.  To further enhance their journey a Sensory Room has been created in the Departure Lounge.  The room is located in the Lounge to the left of the Zest Catering outlet.

We are introducing pre-arranged tours for these passengers so that they can familiarise themselves with the process of travelling through the airport before their flight.  If you wish to avail of this please email

For more information about Shannon Airport’s assistance programme and identification assistance system call +353 (0)61 712000 or email Passenger Assistance at

We have also produced a leaflet and videos to explain your journey through the Airport.  The complete guide "A Journey Through Shannon Airport" can be downloaded here or alternatively download the interactive guide here which you can personalise to suit your travel requirements.

This video shows what to expect of your journey through Shannon.


For your convenience we have also broken it down into individual segments

1.  Arriving at the Airport

2.  Going through Security


3.  The Departure Lounge

4. Departing


5. Landing back at Shannon