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Shop and Collect Service

Shop & Collect is a free service available to customers when flying within the European Union, allowing you to pick-up your purchases when you return from your trip.

Don't worry about weight, liquid restrictions or airline baggage allowances. We will store your shopping for you, free of charge, and have it ready for collection on your return from your trip. Simply ask any staff member in Shannon Duty Free and they will be delighted to assist.

This is a service available to all passengers travelling within the EU. It is not available to passengers travelling to non-EU destinations such as UK and USA as all liquor, tobacco, perfume, cosmetics and gifts must be exported to avail of the duty-free prices. 

How can I collect my shopping?

You will need to have photo identification, as well as proof of purchase, in order to collect your goods from the collection point.
Collection Points for Shop and Collect
The Shop & Collect desk in the Arrivals Hall 
Phone: +353 (061) 712171

Collection Point

Please note that photographic proof of identity, a valid boarding card and your order confirmation email must be shown to collect the order. In order for us to prepare your order, it must be placed at least 48hrs prior to departure from Shannon Airport.

Shannon Airport – Duty Free Shop Main Tills Area. 

After you pass through security screening, continue straight to Shannon Duty Free shopping area. The collection point is located at the right hand side of the bank of registers before you exit Shannon Duty Free. Please ensure to place your order at least 48 hours prior to your departure from Shannon.  Should you have any difficulty finding it, please do not hesitate to ask a member of Shannon Duty Free Team – they will be happy to assist you.

Shannon Airport – Duty Free Collection Point:

The collection point for Shop & Collect is located near the Information Desk in the Arrivals Hall, to avail of Shop & Collect this must be requested in store to staff at the main Duty-Free Cash Registers. Please ensure to place your order at least 48 hours prior to your departure from Shannon Airport.
Collection Point :
Departures Shannon Duty Free - Click & Collect Desk at Main Tills in Duty Free Shop.
Arrivals Shannon Duty Free - Shop & Collect Desk


Keep in touch

Tel: +353 (0)61 712000

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