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Our Passenger Commitments

Language Scheme

Shannon Airport Authority DAC has produced its first Irish Language Scheme under section 11 of the Official Languages Act 2003.  The Scheme is effective for a three-year period from 2014 – 2017.

The Language Scheme in English can be viewed here: Shannon Airport Language Scheme 2014 - 2017

Tá an chéad Scéim Ghaeilge faoi alt 11 d’Acht na dTeangacha Oifigiúla 2003 leagtha amach ag Údarás Aerfort na Sionainne.  Beidh feidhm leis an Scéim ar feadh tréimhse trí bliana ó 2014 – 2017.

Is féidir an Scéim Teanga a léamh i nGaeilge anseo: Sceim Gaeilge - 2014 - 2017


Shannon Airport and Reduced Mobility

SAA has established quality standards in order to regulate assistance provided to people with reduced mobility. These standards were set in consultation with airlines and their agents as well as organisations representing those with reduced mobility.

A Disability Users Group has been formed, comprising representatives from a broad range of organisations to ensure that any decisions relating to future developments are fully communicated.

ICTS Ltd provides PRM services at Shannon Airport on behalf of the SAA towards compliance with the implementation of EC Regulation 1107/2006 (Rights of Disabled Persons and Persons with Reduced Mobility when Travelling by Air).ICTS Ltd has responsibility for all PRM requests for assistance and the efficient distribution/rotation of wheelchairs throughout the airport.

The service PRM is available daily between 05:00 and midnight and shall be extended for situations such as delayed / diverted flights outside of normal hours of operation.

Shannon Airport for its part is committed to making ongoing physical improvements throughout its facilities to further improve and enhance the travel experience for PRM’s. The Shannon Airport Access Officer can be contacted by phone on +3533373401